Contacting Deseret Mutual and Missionary Medical

Please use these methods to contact us. Our business hours are shown below.

By Secure Message

For help with personal health and/or benefit information

Please login and use the "Send Message" option of your "My Deseret Mutual Mailbox" located on your “My Home” page.

For help regarding general, non-personal information

Please Click here to contact us.

By E-mail

Please send e-mails, including attachments, to Customer Service. If your e-mail program does not respond, please use the "By Secure Message" option above.

In person

150 Social Hall Ave Ste 170
Salt Lake City, UT  84111-1563

Deseret Mutual's Visiting Hours

Monday, Tuesday, Thursday, & Friday 8 a.m. to 5 p.m., Mountain Time
Wednesday* 9 a.m. to 5 p.m., Mountain Time

*We are closed from 8 a.m. to 9 a.m., Mountain Time, every Wednesday for staff training to sharpen our skills to better serve you.

By telephone

Salt Lake City Area: 1-801-578-5600

Toll Free Numbers:
Deseret Mutual: 1-800-777-3622
Missionary Medical: 1-800-777-1647
Canadian Benefits: 1-800-333-6214
If your hearing is impaired, please use Relay Utah through one of these methods:
  • Dial 7-1-1 or TTY: 1-800-346-4128
  • Voice: 1-888-735-5906
  • ASCII: 1-888-735-5907
  • Spanish: 1-888-346-3162
  • Speech-to-Speech: 1-888-346-5822
Learn more about Relay Utah

By Mail

Deseret Mutual's mailing address
Deseret Mutual
P.O. Box 45530
Salt Lake City UT 84145-0530
Deseret Mutual's shipping address
Deseret Mutual
179 Social Hall Ave #100
Salt Lake City UT 84111-1542
Missionary Medical's mailing address
Missionary Medical
P.O. Box 45730
Salt Lake City UT 84145-0730
Missionary Medical's shipping address
Missionary Medical
179 Social Hall Ave #100
Salt Lake City UT 84111-1542

By FAX

Deseret Mutual's fax numbers
Medical/Dental Claims: 1-801-578-5903
Member Enrollment: 1-801-578-5933
Savings Plans/Retirement: 1-801-578-5904
Pre-authorization and Prescriptions: 1-801-578-5916
Provider Relations: 1-801-578-5916
Missionary Medical's fax number
1-801-578-5907

Deseret Mutual's Business Hours

Monday, Tuesday, Thursday, & Friday 8 a.m. to 5 p.m., Mountain Time
Wednesday* 9 a.m. to 5 p.m., Mountain Time

*We are closed from 8 a.m. to 9 a.m., Mountain Time, every Wednesday for staff training to sharpen our skills to better serve you.


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