Relay Utah is a service that may help the hearing impaired to better communicate with DMBA.
What is Relay Utah?
Relay Utah is a public service which guarantees all citizens access
to prompt, professional and accurate communication through the
telephone. Consumers of these specialized services, specifically
individuals who are deaf, deaf-blind, hard of hearing or have
difficulty speaking, can communicate on the telephone via TTY/
TDD, Voice Carry Over (VCO), Hearing Carry Over (HCO),
Speech-to-Speech (STS), Spanish and Captioned Telephone in
order to connect with family, friends or businesses with ease.
There is no charge to access Relay Utah, although standard long distance charges apply.
How does relay work?
Dial 7-1-1 or the appropriate toll-free number provided below to
connect with Relay Utah. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish
to call and will begin relaying the conversation. Generally, the CA
will voice the typed message from the text telephone (TDD/TTY)
user to the hearing person on the other end. The CA then relays the
hearing person’s spoken words by typing them back to the TDD/
TTY user. Specialized relay services are also available for
individuals who have difficulty speaking and for Spanish speaking
Captioned Telephone is ideal for individuals with hearing loss who
are able to speak for themselves. A captioned telephone works like
any other telephone with one an essential difference: it allows you
to listen as well as read every word the other party says throughout
the conversation on the display window. To call a Captioned Telephone
user, dial 711 or 877-243-2823.
How do I apply for specialized equipment?
The Public Service Commission of Utah is a government agency
that regulates utilities and offers specialized phone equipment to
qualifying Utah customers who require assistive hearing devices.
This program includes equipment lending or purchasing options for
qualified applicants. For more information, visit
www.relayutah.gov or call 801-530-6715 in the Salt Lake City area
or toll free at 866-772-8824.
If you live outside of Utah, please contact your local government to see what may be available to you.
- Dial 711 or TTY: 800-346-4128
- Voice: 888-735-5906
- ASCII: 888-735-5907
- Spanish: 888-346-3162
- Speech-to-Speech: 888-346-5822